Please note many agencies and organisations have their own formal complaints and appeals processes. I cannot intervene or help until all these channels have been exhausted.
When all of these processes have been completed, it is possible for me to support a complaint to the Parliamentary and Health Service Ombudsman.
As per guidance supplied by NHS 24 – November 2023
As your local MSP, I can help with a range of issues and concerns. Please visit the pages linked below to find help or request a surgery appointment